Privacy Policy

Last updated: March 27, 2026

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you inquire, book, or communicate with us. This may include:

• Name
• Email address
• Phone number
• Event details
• Billing and payment information

1.2 Event & Media Content

During your event, we may capture photos, videos, or digital content that include the likeness of you and your guests. This content may be:

• Shared with the event host
• Delivered via private online galleries
• Used for marketing purposes only with your consent

1.3 Technical & Usage Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Website usage and analytics data via cookies

This data helps us enhance performance, usability, and your overall experience.

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Process bookings and payments
• Deliver our photo booth services
• Provide contracts, confirmations, and invoices

2.2 Communication

We may contact you for:

• Booking confirmations
• Event updates
• Customer support or follow-ups

2.3 Marketing & Promotions

With your consent, we may use select event media or testimonials for:

• Our website
• Social media platforms
• Promotional materials

You may opt out at any time by contacting us.

2.4 Analytics & Improvement

We use analytics to understand website traffic, visitor behavior, and customer preferences to improve our services.

2.5 Legal Compliance

We may process or disclose personal information to comply with applicable laws, regulations, or legal requests.

3. Data Sharing & Third Parties

3.1 Service Providers

We share information only with trusted service providers who help operate our business. For example:

• HoneyBook – for booking, contracts, and payments
• Online gallery hosts for event media

These providers are required to protect your information and use it only for the services they provide.

3.2 Legal Requirements

We may disclose information if required by law or court order.

3.3 Business Transfers

In the event of a business transition (sale, merger, or acquisition), your information may be transferred as part of the process.

4. Data Security

We use commercially reasonable safeguards to protect your personal information. While we take all precautions, no system can guarantee 100% security.

5. Your Rights

You may:

• Access or update your personal information
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

6. Children’s Privacy

Our services are intended for event organizers and adults. We do not knowingly collect data from anyone under 13 years of age.

7. Data Retention

We retain event and client data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

Event galleries and media are typically stored for 12 months unless otherwise requested.

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Improve functionality
• Analyze traffic and usage
• Enhance your browsing experience

You can adjust your browser settings to disable cookies if you prefer.

9. Photo & Media Consent

By using Sweet Mementos services:

• You acknowledge that event photos or videos may be shared with the event host
• We will only use media for marketing purposes with your explicit consent

Clients may opt out at any time by contacting us.

10. Jurisdiction

This Privacy Policy is governed by the laws of the State of Illinois.

If you access our services from outside Illinois, you may have additional privacy rights under local laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated date.

For any questions or inquiries, please email us at hello@sweetmementos.co