Terms & Conditions

Last updated: March 27, 2026

1. Our Services

Sweet Mementos offers elevated photo booth experiences, including modern booth rentals, high-quality photo outputs, and thoughtfully designed custom templates.

By booking with us, you agree to:

• Treat all equipment with care
• Follow guidance from our on-site attendants
• Ensure guests maintain respectful and appropriate conduct

We are committed to delivering a seamless and memorable experience for every event.

2. Booking and Payment

• Event Details: Clients are responsible for providing accurate and complete event information.
• Retainer Fee: A non-refundable retainer is required to secure your date and services.
• Final Balance: The remaining balance must be paid prior to your event, as outlined in your invoice or agreement.
• Accepted Payments: Payment methods will be shared during the booking process.
• Outstanding Balances: Sweet Mementos reserves the right to withhold services if payment is not completed on time.
• Additional Time: Overtime may be requested and will be billed at our current hourly rate.
• Travel: Events outside our standard service area may be subject to additional travel fees.

3. Cancellations & Rescheduling

• All cancellation requests must be submitted in writing.
• Retainer fees are non-refundable.
• Cancellations made close to the event date may require full payment.
• Rescheduling requests are subject to availability and must be made in advance.

In the unlikely event that Sweet Mementos must cancel, all payments made will be refunded in full.

4. Event Requirements & Equipment Use

To ensure a smooth setup and operation, the client agrees to provide:

• A safe, level space suitable for installation
• Reliable access to power (if required)
• A protected environment for outdoor events

The client is responsible for guest behavior. Any damage to equipment caused by misuse, negligence, or unsafe conditions may result in repair or replacement fees.

5. Photo & Media Usage

Sweet Mementos may capture photos, videos, and digital content during your event.

With your consent, select images may be used for:

• Portfolio display
• Social media features
• Marketing and promotional materials

We respect your privacy. Clients may opt out of media usage at any time by emailing us at hello@sweetmementos.co.

6. Liability

We take pride in delivering a high-quality and reliable service. However, Sweet Mementos is not liable for:

• Delays or interruptions caused by circumstances beyond our control
• Technical issues, venue limitations, or external factors affecting performance
• Any indirect or consequential damages related to service use

The client agrees to assume responsibility for any misuse of equipment during the event.

7. Safety & Service Conditions

Sweet Mementos reserves the right to pause or terminate services if:

• The environment is deemed unsafe
• Staff or equipment are at risk
• Venue conditions do not meet agreed requirements

Your safety—and the integrity of our experience—is our priority.

8. Intellectual Property

All branding, designs, templates, images, and content created by Sweet Mementos remain our exclusive property.

These materials may not be copied, reproduced, or used for commercial purposes without prior written consent.

9. Privacy

We are committed to protecting your personal information. Any data collected is handled in accordance with our Privacy Policy.

10. Force Majeure

Sweet Mementos is not responsible for delays or inability to perform services due to unforeseen events beyond our control, including but not limited to:

• Severe weather
• Power outages
• Illness or emergencies
• Transportation disruptions

In such cases, we will work with you to reschedule or provide a fair resolution.

11. Governing Law

These Terms are governed by the laws of the State of Illinois. Any disputes shall be resolved in Chicago, Illinois.

12. Updates to These Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

13. Contact

For any questions or inquiries, please email us at hello@sweetmementos.co